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Accommodation: Characteristics and features of hotel services

Accommodation: Characteristics and features of hotel services

The hotel is an enterprise that provides people who are outside the home, a range of services, the most important of which (complex-forming) is equally the service of accommodation and meals.

A hotel is an enterprise of any organizational and legal form and form of ownership, consists of rooms, provides hotel services, which are not limited to daily bedding, cleaning rooms, and bathrooms.

Hotels and similar accommodation 

Property complexes consisting of 7 or more rooms, subject to single management and grouped by category according to the list of services provided and equipment available.

Similar accommodation 

Enterprises of any legal form and form of ownership, consisting of rooms and providing limited hotel services, including daily bedding, cleaning of rooms, and bathrooms.

Accommodation facilities

Facilities that provide tourists with occasional places to spend the night (can be collective or individual)

Tourist complexes 

A set of recreational enterprises, different in function, with a capacity of more than 1000 seats, located on the tourist route and united by a common functional program – tourism. Tourist complexes include various types of tourist enterprises: tourist hotel, tourist base, motor tourist enterprises (motor-hotel, motel, camping), water tourist enterprises (boat, botokamping, flotel, flotokamping, akvatel), mobile tourist enterprises (train, motor ship), flytel, tourist shelter, and hut.

Sanatorium complexes 

A set of recreational enterprises, different in function, with a capacity of more than 1000 places, located in the medical area (resort) and united by a common functional treatment program. Sanatorium complexes include various types of sanatorium enterprises: sanatorium, sanatorium-dispensary, children’s sanatorium, specialized sanatorium, sanatorium camp, hospital.

Recreation complexes 

A set of recreational enterprises, different in function, with a capacity of more than 1000 seats, located in urban, suburban, or inter-village recreation areas and united by a common functional program – rest and relaxation. Recreation complexes include various types of enterprises: recreation center, rest house, boarding house, children’s dacha, children’s camp, youth camp, sanatorium-boarding house, resort hotel.

CLASSIFICATION OF ACCOMMODATION

Thus, the hotel has two main services – accommodation and meals. In this case, their relationship can be very different. On one side of the scale is the company that offers accommodation and only breakfast in the room or in a special room, on the other hand – the company that offers accommodation and a range of food services.

UNWTO has developed a definition of “hotel” for guidance.

Hotel – a classic type of accommodation, which regularly or sporadically provides tourists with accommodation and which has specific features:

– number fund exceeding the determined minimum;
– a set of mandatory services for cleaning rooms and bathrooms, daily bedding, room service;
– a certain range of additional services.

In addition, according to UNWTO, all hotels should be grouped into classes and categories depending on the specific equipment and features of the services provided. UNWTO has proposed a standard classification of accommodation facilities, in which hotels and similar enterprises represent one of the four major groups.

The content of the accommodation service is that, firstly, the use of special rooms (hotel rooms), and secondly, services are provided directly by the hotel staff: receptionist and reception of guests, maids for cleaning hotel rooms, etc. e.

Hotel rooms are the main element of the accommodation service, which includes multifunctional rooms designed for rest, sleep, work of residents.

Hotel rooms are used mainly in the evening and at night, so their most important function is to provide sleep. The importance of other functions of hotel rooms depends primarily on the purpose of the hotel and the needs of guests. For example, in business hotels, an important function of the rooms is to provide the opportunity to work, that is, you need a desk, telephone, fax, computer, etc.

Hotels have different categories of rooms, which differ in area, furniture, equipment, facilities, etc. However, regardless of the category, each hotel room must have:

– furniture and equipment;
– bed
– chair or armchair per seat;
– bedside table or bedside table per bed
– wardrobe;
– general lighting;
– trash can.

In addition, each room must contain information about the hotel and an evacuation plan in case of fire.

Catering services consist of a combination of different processes: production (cooking in the kitchen), trade (sale of ready-to-eat products, alcoholic and soft drinks), service (serving guests as waiters in restaurants, bars, cafes, hotel rooms).

Additional or other services include the offer of swimming pool, sports, conference rooms, meeting rooms, car rental, dry cleaning services, laundry, hairdresser, massage parlor, and others. Additional services are becoming increasingly important in shaping the market attractiveness of the hotel business. Services that distinguish this hotel from a number of others are of great interest. In most cases, such services are additional.

In the hotel business, accommodation, catering, and other services complement each other, in most cases are interdependent and are perceived by the guest as a whole. Taking into account how they are designed and combined into a single complex, a certain type of enterprise is formed. 

The typology of hotel enterprises, which has become widespread in the world practice of the hotel industry. Due to the constant appearance on the hotel market of new services and forms of service, this typology is conditional. However, such a division is important for understanding the management of each type. Within these types, as a rule, there are many varieties.

Each state forms its own types of enterprises, taking into account the peculiarities of geographical location, climatic conditions, a number of other factors and, most importantly, the peculiarities of the current demand.

Rob Prosser

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